We want to make sure you have a great time at Hurricane Harbor Phoenix. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate when you arrive at the park, and our helpful staff will be happy to assist you however we can.
GUESTS WITH DISABILITIES
All of the slide/tube attractions require climbing stairs. The wave pool (Hurricane Bay) and the lazy river (Castaway Creek), and the Skull Island play area are all wheelchair-accessible, but wheelchairs are not physically allowed in the water.
We strive to safely accommodate the needs of all guests including guests with disabilities. With specific questions, please visit the park to speak directly with a member of our team or ask to view our Attraction Accessibility Guidelines.
Trained service animals are welcome at our Six Flags Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Our rides/attractions and pools are not equipped, or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.
Further, the park has service animal relief areas for the convenience of guests and their service animals.
There are no lost children at Hurricane Harbor Chicago, only lost parents. If your child becomes separated from your group, don’t panic! Contact the nearest host/hostess or security officer for assistance, or visit Guest Relations. Before entering the park, be sure to instruct children to contact a host or hostess for assistance, should their parents become lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.
We regret that personal pages cannot be broadcast through the park.
Guests who need to replace a lost or stolen Season Pass can visit Guest Relations at the park.
Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.
RAIN AND SEVERE WEATHER
Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.