Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.The CDC advises that some people are more likely than others to become severely ill, and some people are at a higher risk of exposure to Covid-19. Guests should evaluate their own risk in determining whether to attend. People who show no symptoms can spread Covid-19 if they are infected, and any interaction with the general public poses an elevated risk of being exposed to Covid-19. By coming to the park, you acknowledge and agree that you assume these inherent risks associated with attendance. Some images shown throughout this website do not represent current operational guidelines or health and safety measures such as face covering and physical distancing recommendations.
Live Chat is the fastest way to reach us. Coasterbot (our chatbot) will try to answer your question first, and if it can’t you can ask for a “real person” at any time. We have Guest Relations Team Members standing by from 7 AM until 1 AM PST every day. To access live chat, click the “Chat Now” button on the bottom of any page.
Send Us A Note
If you have a more detailed question or comment or our chat queue is too long please don’t hesitate to send us a note. Usually we’ll get back to you within a few hours (please allow up to 24 hours).
Request a Call Back
If you’d prefer to speak with a live operator, send us a note above along with your phone number, best time to reach you, and the details of your issue (don’t forget to include your account information) and request a live call back. We’ll research your situation and call you back as soon as we can. Please note that Live Chat is always the fastest, most immediate way to get a response.
Mail Us a Letter
Hurricane Harbor Chicago
Hank Salemi, Park President
542 N Route 21
Gurnee, Illinois 60031